Shipping policy

Thank you for shopping with Kidsroom Wall Art. Each piece is made to order and produced especially for you after your purchase is placed.

Where we ship

Kidsroom Wall Art currently ships to addresses within the United States.

We do not currently ship internationally.

Production and delivery times

Because our products are made to order, each order requires production time before it ships.

The estimated delivery date shown at checkout includes both:

production time; and
shipping time.

Delivery estimates are not guaranteed and may be affected by production volume, carrier delays, weather, holidays, or other circumstances outside our control. Gelato’s delivery estimates likewise combine fulfillment and transit time and can change depending on production and shipping conditions.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment is completed.

We do not currently offer free shipping unless a specific promotion states otherwise.

Tracking

When tracking is available, you will receive a shipping confirmation email containing tracking information after your order has shipped.

Tracking information may occasionally take several days to update after a package enters the carrier network.

Multiple packages

Items in the same order may be produced at different locations or shipped separately. As a result, your order may arrive in more than one package and on different dates.

You will not be charged additional shipping beyond the amount shown at checkout.

Address accuracy

Please review your delivery address carefully before submitting your order.

Contact us immediately at hello@kidsroomwallart.com if you notice an error. Address changes may be possible only before the order enters production. Once production has begun, the address generally cannot be changed.

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address was incorrect or incomplete, the recipient rejected the package, or the package was not claimed, the customer may be responsible for the cost of shipping or producing a replacement.

Delayed orders

If your order has not arrived but the estimated delivery date has not yet passed, please allow additional time for delivery.

If the estimated delivery date has passed, contact us at:

hello@kidsroomwallart.com

Please include your name and order number so we can investigate the shipment.

Lost packages

If an order appears to have been lost in transit, contact us within 14 days after the estimated delivery date.

We will review the tracking information and work with our production and delivery partners. When a shipment is confirmed as lost, we will arrange an appropriate replacement or refund. Gelato asks sellers to report lost shipments within 30 days of the estimated delivery date, so this customer window gives us time to investigate and file the claim.

Packages marked delivered

If tracking shows that a package was delivered but you cannot locate it, please:

check around the delivery location;
ask other members of the household;
check with neighbors or building management; and
contact the shipping carrier.

Then email us at hello@kidsroomwallart.com if the package is still missing.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, please follow the instructions in our Refund Policy and contact us within 14 days of delivery.